LOVIA · VELAIS LABS LLP

Delete your Lovia account

Last updated: 24 September 2026

You can request deletion without reinstalling the app. Lovia is operated by Velais Labs LLP.

1. Send a deletion request

Email connect@velaisai.com from the address associated with your registered Lovia account, with the subject “Delete my Lovia account”. Ask us to delete your Firebase sign-in account and associated backend account and feedback records. For a test profile, say that it is a test profile and include its identifier if available. Never send your password.

Request account deletion by email

2. Confirm ownership

The Lovia team may need to verify ownership before handling the request. This is a manual request process; opening your email app does not submit or complete deletion. Send the email and wait for a response confirming the outcome.

3. Remove local data

Ordinary conversations, voice-message files and preferences are held on your device. Use Lovia’s reset controls or Android Settings → Apps → Lovia → Storage → Clear storage to remove local data. This step alone does not delete a registered account.

What may remain

Some information may need to be retained for legal obligations, security or dispute resolution. We will explain any applicable exception when responding. Hosting, authentication and AI-provider logs or backups follow their own retention processes; an account request does not promise immediate erasure from every provider system.

You may also email us to request deletion of particular feedback or other information without deleting your whole account. See the Privacy Policy for storage and provider details.