Terms & Conditions

1. Eligibility and current availability

The current Gemini-powered AI chat and voice services are restricted to adults aged 18 or older under the provider’s terms. A version intended for users aged 13–17 is not currently available. Changing a privacy notice or a store audience selection does not change this restriction. Do not use another person’s account to bypass eligibility requirements.

2. Fictional AI characters

Lovia characters, portraits, voices, names, ages and backgrounds are fictional AI personas. You are interacting with AI, not a human companion or a licensed professional. Introduction videos are recorded character previews, not live human video calls.

AI responses can be inaccurate, incomplete, biased or unsuitable. Expert-labelled characters offer general information, not medical, mental-health, legal, financial or other professional services. Check important information independently. Lovia is not an emergency service.

3. Accounts and access

Provide accurate information where requested and use only accounts you are authorised to access. Protect your credentials and contact support if you suspect unauthorised access. You are responsible for activity you authorise through your account.

The current test phone-entry flow does not verify phone ownership and does not establish access to a registered account. Test access and preview benefits may change as the app develops.

4. Acceptable use

Do not use Lovia for unlawful activity, harassment, threats, fraud, impersonation, exploitation, sexual content involving minors, or content that violates another person’s privacy or rights. Do not attempt to bypass safeguards, access another user’s information, extract credentials or disrupt the service.

Only submit material you are entitled to use. Avoid sharing sensitive personal information, including information about other people. You can report problematic AI responses or service behaviour through Profile → Feedback & Support → Feedback, or email connect@velaisai.com with a description.

5. Your content and AI output

You retain any rights you hold in content you submit. You allow us and the service providers to process it as needed to deliver replies, operate the service and handle your support or feedback requests, as explained in the Privacy Policy.

AI output may resemble output generated for other users and may not be unique or eligible for intellectual-property protection. Review output before using or sharing it. You remain responsible for your use of the output and for respecting applicable rights.

6. Privacy and device storage

Ordinary chats and voice messages are stored on your device. Private-session history is cleared locally on exit or backgrounding, but messages and audio still require AI-provider processing. Private mode is not a promise of anonymity or immediate provider deletion. Read the Privacy Policy for the current data flows and deletion options.

7. Plans, talk time and preview payments

Current talk-time and Pro checkout screens are demonstrations. They do not take payment, create an autopay mandate or activate a paid subscription. A displayed offer is not confirmation of a completed purchase. Preview access does not guarantee future paid benefits.

Before real purchases are enabled, checkout must disclose the final price, applicable taxes, benefits, duration, any renewal terms and the relevant cancellation and refund process. Do not send payment credentials to support. These beta terms do not create a recurring-payment obligation.

8. App features and third-party services

Beta features, character availability, languages and voice quality may change or be unavailable. Responsive customer video-avatar calling is not currently included. Internet access and compatible device permissions are needed for online features.

Third-party links and services are subject to their own terms and privacy notices. Lovia branding, app design and original materials belong to their respective rights holders. Use of Lovia does not grant permission to impersonate the business or redistribute protected materials without authorisation.

9. Ending access and deleting an account

You can stop using Lovia at any time and request deletion through the Delete account page or Profile → Request account deletion. Signing out, uninstalling or clearing local storage does not automatically delete a registered account.

We may restrict or suspend access to address misuse, security concerns, legal requirements or breaches of these terms. Contact support if you believe a restriction is mistaken. Any handling of retained information remains subject to the Privacy Policy and applicable law.

10. Responsibility and your rights

We aim to provide a useful service but cannot guarantee uninterrupted availability or the accuracy of AI output. Do not rely on Lovia for emergencies or decisions requiring professional judgement. Nothing in these terms excludes obligations, remedies or consumer rights that cannot lawfully be excluded.

11. Changes and contact

Updated terms will be published with a new date. Material changes will receive appropriate notice. For questions, support or complaints, contact Velais Labs LLP at connect@velaisai.com. Do not send passwords or API keys.